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This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) to you in house. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. These terms, and any contract between us, are only in the English language.
We are registered in England and Wales under company number  and we have our trading address at [The Wooden Door Company, Rooley Lane, Bradford, BD4 7SA].
After you place an order, you will receive a duplicate copy of the order detailing every specification of the order. This can also be summarised verbally. Your order constitutes an offer to us to buy a Product. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.2 below. All orders are subject to acceptance by us. We will confirm our acceptance of your order by sending you a delivery note with the Product when it has been dispatched (the Delivery Notice). The contract between us (Contract) will only be formed when we send you the Delivery Notice or take deposit of the order. The Contract will relate only to those Products whose dispatch we have confirmed in the Delivery Notice. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Delivery Notice. However, our order process does of course allow you to check and amend any errors before submitting your order to us, and we will send you a quotation/ confirmation of your order, which you should check to ensure that it describes what you want.
We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an event outside our control. See clause 13 for our responsibilities when this happens. Delivery of an order shall be completed when we deliver the Products to the delivery address you gave us. The remaining provisions of this clause 6 only apply if you are a consumer (that is, you are an individual acting for purposes outside of a business). If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply: delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or you told us before we accepted your order that delivery within the delivery deadline was essential. We have refused to deliver the Products If you do not wish to cancel your order straight away, or do not have the right to do so under clause 6.3, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline. If you do choose to cancel your order for late delivery under clause 6.3 or clause 6.4, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
Please be aware, timber is a natural product, therefore defects & damages with regards to grain, texture, or colour variations will not be classed as a returnable defect or damage.
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. The prices on our site include VAT but exclude delivery costs. Our delivery charges are as advised to you during the check-out process, before you confirm your order, and will be added to the total amount due from you. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already provided you with a confirmation of your order. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Delivery Notice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payment for all Products must be by cash (in store), bank transfer, credit or debit card.
In some circumstances, we may ask for a deposit, or payment in full. Should you wish to cancel your order & the good(s) or product(s) has been manufactured, the deposit cannot be returned to you.
Our bespoke goods are manufactured to the sizes provided to us. If the sizes are different to the order confirmation, we will strive to rectify this as a mistake on our behalf. If, however, the sizes are as per the order confirmation, but measured incorrectly by you, we are under no obligation to rectify this. Extra costs will incur for this.