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This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) to you in house. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. These terms, and any contract between us, are only in the English language.
We are registered in England and Wales under company number  and we have our trading address at [The Wooden Door Company, Rooley Lane, Bradford, BD4 7SA].
After you place an order, you will receive a duplicate copy of the order detailing every specification of the order. This can also be summarised verbally. Your order constitutes an offer to us to buy a Product. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.2 below. All orders are subject to acceptance by us. We will confirm our acceptance of your order by sending you a delivery note with the Product when it has been dispatched (the Delivery Notice). The contract between us (Contract) will only be formed when we send you the Delivery Notice or take deposit of the order. The Contract will relate only to those Products whose dispatch we have confirmed in the Delivery Notice. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Delivery Notice. However, our order process does of course allow you to check and amend any errors before submitting your order to us, and we will send you a quotation/ confirmation of your order, which you should check to ensure that it describes what you want.
We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an event outside our control. See clause 13 for our responsibilities when this happens. Delivery of an order shall be completed when we deliver the Products to the delivery address you gave us. The remaining provisions of this clause 6 only apply if you are a consumer (that is, you are an individual acting for purposes outside of a business). If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply: delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or you told us before we accepted your order that delivery within the delivery deadline was essential. We have refused to deliver the Products If you do not wish to cancel your order straight away, or do not have the right to do so under clause 6.3, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline. If you do choose to cancel your order for late delivery under clause 6.3 or clause 6.4, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
Please be aware, timber is a natural product, therefore defects & damages with regards to grain, texture, or colour variations will not be classed as a returnable defect or damage.
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. The prices on our site include VAT but exclude delivery costs. Our delivery charges are as advised to you during the check-out process, before you confirm your order, and will be added to the total amount due from you. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already provided you with a confirmation of your order. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Delivery Notice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payment for all Products must be by cash (in store), bank transfer, credit or debit card.
In some circumstances, we may ask for a deposit, or payment in full. Should you wish to cancel your order & the good(s) or product(s) has been manufactured, the deposit cannot be returned to you.
Our bespoke goods are manufactured to the sizes provided to us. If the sizes are different to the order confirmation, we will strive to rectify this as a mistake on our behalf. If, however, the sizes are as per the order confirmation, but measured incorrectly by you, we are under no obligation to rectify this. Extra costs will incur for this.
Clauses 9.1 to 9.9 only apply if you are a consumer. If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. However, this cancellation right does not apply in the case of Products made to your specification or clearly personalised. Your legal right to cancel a Contract starts from the date of the Delivery Notice (the date on which we confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below: Your Contract Your Contract is for a single Product (which is you receive the Product. Your Contract is for multiple Products which are delivered on separate days. End of the cancellation period The end date is the end of 14 days after the day on which not delivered in instalments on separate days. The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
If you cancel your Contract we will: Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. Refund any delivery costs you have paid although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. Refund any delivery costs you have paid although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. Make any refunds due to you as soon as possible and in any event within the deadlines indicated below: If you have received the Product, 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; If you have not received the Product, 14 days after you inform us of your decision to cancel the Contract. We will refund you on the credit card or debit card used by you to pay. If a Product has been delivered to you before you decide to cancel your Contract: Then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Our returns address [Rooley Lane, Bradford, BD4 7SA];
Unless the Product is faulty or not as described, you will be responsible for the cost of returning Products to us. We may be able to assist you in returning the Products to us by arranging collection of the Products by our nominated carrier but this would be at your cost and risk. The cost of this service would depend on the Products in question and the location from which collection would need to be made.
Please note that timber is a natural product, therefore, variations in colour, grain and style is beyond our control, to which will not conform as a faulty product. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
If the Products are faulty or mis-described, and we agree that they are faulty or mis-described, we will exchange or rectify the Products or refund the price of the Products in full, together with any applicable delivery charges (whichever you decide). We will arrange for collection and return of the Products through our nominated carrier, which shall be at our cost. Clauses 9.10 and 9.11 only apply if you are a business If the Product you have ordered is delivered damaged, we will exchange the Product or provide you with a full refund (whichever you decide). You must notify us of the damage within 24 working hours of the Product being delivered to you and we will arrange for collection and return of the Product through our nominated carrier, which shall be at our cost. We will examine the returned Product and will notify you via email. If the Product is faulty we will exchange or rectify the Product or provide you with a full refund. You must notify us of the fault within 7 working days of the Product being delivered to you and we will arrange for collection and return of the Product through our nominated carrier which shall be at our cost. A Product(s) which have been milled, installed or tampered with may not be classed as a returnable Product, we will notify you via email.
We will examine the returned Product and will notify you via e-mail within a reasonable period of time. For the purposes of clauses 9.10 and 9.11, "working hours" means 9am to 5pm on any day other than Saturday, Sunday or any public holiday in England.